Health care workers in Michigan must undergo implicit bias training to obtain their state licensing, under Executive Directive 2020-7 that Governor Gretchen Whitmer signed on July 9th of 2020. In the directive, Whitmer notes that racial disparities in healthcare outcomes are exacerbated by the COVID-19 crisis, and that herself and her own team have completed implicit bias training. But can implicit bias training really move the needle on racial inequity?
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Listening to stories isn’t a passive act. It’s critical for developing empathy towards others.
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Emotional labor is a part of virtually all jobs that require any degree of interpersonal skills.
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Whether they are acknowledged or not, emotions are present in the workplace. Ignoring emotions does not minimize their effects on how we work–in fact, the opposite is often true.
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The most successful companies are doing many of the same things that moviemakers do in order to create a seamless and memorable “customer experience.”
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Psychological research indicates that women apologize more than men. But do women really apologize too much, or is there more to the story? Find out the truth behind the feminine “over-apology,” and what to do about it.
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Rules-of-thumb for a stress-free and effective presentation.
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Before entering into labor negotiations, it pays to understand the employee experience.
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The fact is, we all are involved in storytelling.
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Don’t fall into the trap of binary thinking.
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If a person wants to change the culture of their workplace, intentional storytelling is a powerful tool in the toolbox.
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Identify job candidates who can learn from their mistakes.
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Organizational stories provide more than facts and data; they give interpretation and meaning.
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I get it – giving people direct feedback is hard.
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